OD Help
Products
2 minutes read
OD Help is a fully self-hosted support and knowledge management system for Joomla.
Manage customer requests, organize support workflows, and build a searchable knowledge base from accepted solutions - all from your own Joomla installation and without relying on third-party support platforms.
Designed for developers, agencies, and product vendors who want full control over customer communication and support data.
Self-Hosted
Run your support platform directly in Joomla. No external SaaS services required.
Structured Workflows
Manage requests with categories, statuses, and clear support processes.
Knowledge Base
Turn solved tickets into searchable articles for your customers.
Track requests throughout their lifecycle.
Entries can move from open to answered, solved, and closed, helping teams understand priorities and maintain a clear overview of ongoing support activity.
Everything You Need to Manage Support
Simple & Intuitive Backend Overview
The dashboard gives your team a quick overview of support activity and highlights areas that require attention.
Key Features
- Support activity overview
- Open and unresolved requests
- Recent entries
- Quick actions
- Filtering and search tools
- Bulk management options
Gallery
Dashboard
Entries
Products
Topics
Settings
Dashboard
New Entry
Staff Queue
Legal
Contact Us
Email: suite@octi-design.at
Support: support@octi-design.at
Address: Sonnhalb 35, 5511 Hüttau, Salzburg, Austria