OD Help

Products 2 minutes read

OD Help is a fully self-hosted support and knowledge management system for Joomla.

Manage customer requests, organize support workflows, and build a searchable knowledge base from accepted solutions - all from your own Joomla installation and without relying on third-party support platforms.

Designed for developers, agencies, and product vendors who want full control over customer communication and support data.

Self-Hosted

Run your support platform directly in Joomla. No external SaaS services required.

Structured Workflows

Manage requests with categories, statuses, and clear support processes.

Knowledge Base

Turn solved tickets into searchable articles for your customers.

Track requests throughout their lifecycle.

Entries can move from open to answered, solved, and closed, helping teams understand priorities and maintain a clear overview of ongoing support activity.