FREQUENTLY ASKED QUESTIONS

octi Suite is a collection of professional, self-hosted Joomla extensions developed by octi design. The suite includes solutions for local font hosting, license management, support portals, and extension management.

The octi Suite currently includes:

• OD Local Fonts (ODLF)
• OD Suite Hub (ODSH)
• OD License (ODL)
• OD Help (ODH)

An OD Suite Bundle is also available for customers who want the complete ecosystem.

Yes. All octi Suite products are developed exclusively for Joomla and require a supported Joomla installation.

Yes. All products run directly on your own Joomla installation. Your data remains under your control without relying on external SaaS platforms.

Yes. octi Suite products are designed with privacy and self-hosting in mind. Compliance ultimately depends on your own website configuration and usage.

Most products are available in Pro and Agency editions.

OD Local Fonts additionally offers a free Basic edition for getting started.

Yes. Licenses can be upgraded at any time. Existing data and configuration remain unchanged.

Paid licenses are valid for one year and include updates and support during the active subscription period. Renewal reminders are sent before expiration.

License limits depend on the product.

• OD Local Fonts: based on website installations
• OD Suite Hub: based on managed products
• OD License: based on managed products
• OD Help: based on managed products

Agency licenses remove these limits.

Installed products continue to function. However, you will no longer receive updates, new features, or support until the license is renewed.

All products require:

• Joomla 6.x
• PHP 8.3 or newer
• MySQL 8+ or MariaDB 10.6+

Individual products may have additional requirements listed in their documentation.

Installation follows the standard Joomla extension process. Upload the installation package through Joomla's Extension Installer and activate your license if required.

No. octi Suite products are designed for Joomla administrators, website owners, developers, and agencies. Most features can be configured directly through the Joomla administration interface.

Yes. Development and staging installations are permitted and do not count against production limits.

Support is available through the octi Suite Help Portal and documentation platform. Response priority depends on your license tier.

Documentation is available through the official octi Suite documentation portal and includes setup guides, tutorials, and troubleshooting resources.

Updates are released regularly and may include bug fixes, security improvements, compatibility updates, and new features.

Yes. Feature requests can be submitted through the support portal. Customer feedback helps shape future development priorities.