OD Help

Products 2 minutes read

OD Help is a fully self-hosted support and knowledge management system for Joomla.

Manage customer requests, organize your support workflows, and turn solved questions into a growing knowledge base - all from your own Joomla installation.

No external support platform. No third-party dependency. Keep your customer communication and support data under your control.

Built for developers, agencies, and product vendors.

Self-Hosted

Run your support directly in Joomla. No external SaaS required.

Structured Workflows

Manage requests with clear categories, statuses, and workflows.

Knowledge Base

Turn solved tickets into searchable answers for your customers.

Keep Every Request Moving Forward

Track requests from open to answered, solved, and closed - so your support team always knows what needs attention.

Everything You Need to Manage Support

Your Support at a Glance

Keep Support Work in One Place

Staff work through requests and replies in the frontend Staff Queue. The Joomla Administrator dashboard provides read-only support counts and shortcuts to configuration and catalog management.